Sales Terms and Use:
 
Payment:  We accept cash, checks or money order:   Each order will be placed on our schedule in the order it was received. We require a 50% deposit at the time the order is placed. This secures your order on our schedule. The balance will be due when complete and prior to shipping. Once we receive your deposit a confirmation will be emaild.  Please note lead time can vary depending on the order of schedule, an approximate time will be noted on the conformation.
 
Returns & General Policy Information:
 
Damaged merchandise upon arrival:  It is the customers responsibility to inspect all packages for damage prior to signing for shipments.  Copper Innovations, Inc will not be liable for damaged shipments unless noted on delivery receipt.  All of our shipments are insured so it is important that if it arrives damaged you contact us immediately.  We require all the original packaging to process a claim.  We will reship new products as soon as the damaged ones are returned.
 
Cancellation Policy: A 10% cancelation fee will be applied to the cost of the item; if the cancelation is prior to production. This fee will be deducted from the deposit and a refund check for the difference will be mailed to you.  
 
**NO RETURN WILL BE ACCEPTED ONCE PRODUCTION HAS BEGAN**
 
Special Orders:  ALL CUSTOM ORDERS ARE NOT RETURNABLE.
 
Disclaimer:  A natural copper luster finish will change and discolor over time and will eventually patina over decades.  This is the natural property of copper and is a desired trait of the element and is understood by the purchaser of these products.
 
 
** Gift Certificates Available
 
 
 Wholesale Pricing, Retail Discounts, and Special Rates:
 
We offer special savings and discounts on a case by case basis.  If you are ordering multiple items or would like package pricing for large projects, please contact Copper Innovations, Inc. to see if your order qualifies for a discount.
 
Please contact us at jfrary@copperinnovations.com  if you are interested in cross referring